AI-Powered Call Quality Assurance

Turn Every Conversation intoActionable Quality Intelligence.

QMatrix AI automatically ingests, transcribes, analyzes and assesses conversations against your organization's own categories, rules and scorecards - helping you reduce manual effort, lower QA costs and improve quality at scale.

Request a Demo

Explore Features

AI-Powered

Assessment at Scale

Custom

Categories & Scorecards

Faster

QA Results

Enterprise

Security & Control

ConfigureIngestAI AssessScoreFlagReviewImproveConfigureIngestAI AssessScoreFlagReviewImproveConfigureIngestAI AssessScoreFlagReviewImprove

How It Works

From Conversation to Actionable Insight

01Configure

Define Your QA Standards

Create your own call categories, assessment rules and scorecard templates tailored to your business.

02Ingest

Connect Your Conversations

Bring your conversations into QMatrix AI through Amazon S3, Google Drive, OneDrive, SharePoint or your own custom API.

03AI Assess

Let AI Do the Heavy Lifting

QMatrix AI automatically transcribes, analyzes and assesses conversations against your defined quality criteria.

04Review & Improve

Keep Humans in Control

QA Managers review AI assessments, validate or override results, identify quality gaps and drive continuous improvement.

Features

Everything You Need for Smarter Call Quality Assurance

Feature 01

AI-Powered Call Assessment

Assess Conversations Faster

Automatically transcribe, analyze and assess conversations using your organization's own defined categories and scorecards.

AI Assessment
Custom Criteria
Consistent Evaluation

Feature 02

Customization

Your Categories. Your Scorecards. Your Rules.

Configure the entire assessment framework around your business.

Custom Call Categories
Assessment Criteria
Scorecard Templates
Quality Rules
Role-Based Access

Feature 03

Insights

Turn Assessments into Actionable Insights

Get a clear view of quality trends, assessment performance and sentiment through dedicated dashboards and analytics.

Analytics
Sentiment
Performance Trends

Feature 04

Human-in-the-Loop

AI Assesses. Your QA Team Decides.

AI handles the repetitive assessment work while QA Managers retain control.

Review AI Assessments
Validate Results
Override When Required
Identify Quality Gaps
Drive Coaching & Improvement

Role-Based Workflow

Built for Every Level of Your Organization

01Super Admin

Onboard & Govern

Creates and onboards organizations and Company Admins while managing:

Organizations
Subscriptions & Credits
Platform Usage
Access & Governance

Operate

Complete Control. Total Visibility.

Manage your entire QA environment from one platform.

Key Capabilities

Dedicated Dashboards

Monitor assessments, performance trends, analytics and sentiment.

User & Access Management

Manage employees with role-based permissions.

Audit Trails

Maintain visibility into important activities and actions.

02Company Admin

Configure & Control

Onboards employees and manages:

Users
Roles & Permissions
Call Categories
Scorecard Templates
Assessment Rules

Secure

Enterprise-Grade Security Built In

Protect your organization with enterprise-ready identity, authentication and access controls.

Security Features

2FA / MFA
SCIM Provisioning
OIDC / SSO
Role-Based Access Control
Multi-Tenant Isolation
Audit Logs

Built for organizations that require security, governance and complete control over access.

03QA Manager

Review & Improve

Reviews AI-assessed conversations to:

Validate or Override Results
Identify Quality Gaps
Prioritize Exceptions
Drive Coaching & Improvement

Connect

Your Data. Your Storage. Your Control.

Connect QMatrix AI to the data sources and storage platforms you already use.

Supported Sources

Amazon S3
Google Drive
OneDrive
SharePoint
Custom APIs

Bring your own data sources and integrate your own APIs - giving you greater flexibility, control and data privacy.

Conversation Types

Assess the Conversations That Matter

QMatrix AI can be configured for different conversation types and business workflows.

One platform. Configurable for your business.

Inbound Support
Outbound Sales
Retention Calls
Complaint Handling
Technical Support
Onboarding Calls

Platform

Enterprise-Ready. Fully Configurable.

Built for organizations that need complete control over users, assessment standards, data sources and security.

Identity & Access

Multi-Tenant Architecture
Role-Based Access
2FA / MFA
OIDC / SSO
SCIM Provisioning

AI Quality Intelligence

AI-Powered Assessment
Custom Categories
Custom Scorecards
Assessment Rules
Quality Insights
Sentiment Analytics

Data & Connectivity

Amazon S3
Google Drive
OneDrive
SharePoint
Custom APIs

Visibility & Governance

Dedicated Dashboards
Analytics
Audit Logs
Role Management
Platform Controls

Configurable Platform

Your DataYour RulesYour ScorecardsYour Insights

Why QMatrix AI

Why QMatrix AI?

Broader Assessment Coverage

Scale beyond limited manual sampling.

Faster Results

Reduce the time required to assess conversations.

Lower QA Cost

Automate repetitive QA activities and optimize human effort.

Consistent Assessments

Apply the same defined standards every time.

Built Around Your Business

Configure categories, rules and scorecards your way.

Human-in-the-Loop

AI accelerates the process while your QA team remains in control.

Pricing

Simple, Scalable Pricing

Starter

For small teams getting started with AI-powered QA

1 Organization
Custom Categories
Custom Scorecards
User Management
Basic Dashboards
AI Assessment Credits

Request a Demo

Growth

Enterprise

For organizations with advanced scale, security and integration needs

Custom Usage & Credits
SCIM & OIDC
Advanced Security
Custom API Integration
Multiple Data Sources
Enterprise Support

Talk to Sales

Ready to Transform Your Call Quality Assurance?

Less Manual Effort. Lower QA Cost. Faster Decisions. Better Quality. Score Every Conversation. Configure Everything. Trust the Result.

Request a Demo

Explore Platform